Responsible Gaming

Responsible gaming at Doubleu on doubleu-au.com is based on the principle that social casino products should remain entertainment, not a way to solve financial, emotional or life problems. Our aim is to help you make conscious decisions about how, when and why you play, and to recognise early when gaming may be creating harm rather than enjoyment.

Although Doubleu (operated by DoubleU Games Co., Ltd. in Seoul, South Korea) offers a social casino experience where virtual chips have no monetary value, we acknowledge that time, attention and money spent on in-game purchases can still impact your wellbeing. For this reason, we provide information, tools and access to support so that you can manage your play safely and ask for help at any time.

If you feel that your gaming may be getting out of control, our support team is available to assist, explain the available limits and blocking options, and guide you to professional Australian and international help services where appropriate.

Risk Awareness

Being aware of the risks associated with any gambling-style activity, including social casinos, helps you decide whether your play remains healthy. Even where no real-money winnings are paid out, excessive play or spending on virtual items can still lead to stress, conflict and financial problems.

Signs of potentially problematic gaming behaviour

• Loss of control over time: Frequently playing longer than intended, missing sleep, meals, work or study because you are gaming.
• Preoccupation with play: Often thinking about Doubleu when you are not playing, planning your next session or feeling restless when you cannot log in.
• Chasing losses or "near wins": Increasing purchases of virtual chips after losing, trying to "win back" what you spent, or believing that one more spin will fix things.
• Spending more than you can afford: Using money needed for essentials (rent, bills, transport) to make in-app purchases, or hiding spending from family members.
• Negative impact on relationships: Arguing with family or friends about your gaming, lying about how much time or money you spend, or withdrawing from social activities.
• Emotional dependence: Using gaming as your main way to cope with stress, loneliness or depression, and feeling irritable or low when you cannot play.
• Ignoring previous limits: Frequently changing limits you set for yourself or disregarding budgets and time boundaries you had agreed to follow.

Quick self-assessment checklist

Consider the following statements and answer "Yes" or "No". If you answer "Yes" to several, it may be time to change your habits or seek help:

• In the last 6 months, I have spent more time or money on Doubleu than I originally planned.
• I have tried to cut down my gaming but found it difficult or quickly returned to previous levels.
• People close to me have expressed concern about how much I play or spend on social casino games.
• I sometimes play to escape problems, relieve anxiety, or improve my mood rather than for simple fun.
• I feel guilty, stressed or ashamed after a long gaming session or after making unexpected purchases.
• I have used money on in-game purchases that I needed for regular expenses or debts.
• When I lose virtual chips, I feel compelled to keep playing or buying more to "get back" what I lost.

If your answers worry you, consider reducing your play, using our limit and self-exclusion tools, and contacting an Australian support service listed below.

Limits & Tools

Doubleu on doubleu-au.com encourages you to set clear limits before you start playing. Although the game is classified as a social casino product without cash payouts, in-app purchases involve real money, and managing these sensibly is essential to responsible gaming.

Deposit / purchase limits

Where available in your app store, platform, or player account interface, you can set spending limits as follows (menu wording may differ slightly by platform):

1. Access your account: Log in to Doubleu via the app, Facebook Desktop or the platform you use, ensuring you are signed in with your usual profile.
2. Open the responsible play or settings area:
   • Go to Menu -> Settings -> Responsible Gaming or Purchase Limits, or
   • Use the platform's own purchase-control area (for example, Google Play, Apple App Store or Facebook payment settings) to limit spending on this app.
3. Choose a limit period: Select Daily, Weekly or Monthly maximum spending.
4. Enter the amount:
   • Consider your income and essential expenses first.
   • Enter an amount you can comfortably afford to lose, e.g. AUD 10 per day, AUD 40 per week, or AUD 100 per month.
   • Confirm the currency and save your settings.
5. Confirmation and changes:
   • Once a limit is active, you will not be able to exceed it until the period resets.
   • Some platforms apply a "cooling-off" delay (e.g. 24 hours) before any increase to your limit takes effect.
   • We recommend that you only lower limits immediately and treat any increase carefully.

Time-spent limits and session reminders

To avoid long, unplanned sessions, use time management tools wherever available:

• Session timers: In the Settings or Responsible Gaming menu, activate a reminder that will display a notification after a chosen period (e.g. 30, 60 or 90 minutes). When the alert appears, you are encouraged to log out and take a break.
• Play duration limits: On some platforms, you may be able to set a hard cap on total daily play time for the app. After the limit is reached, you will be logged out or prevented from launching the game again until the next day.
• Device-level controls: Many smartphones and tablets offer "Screen Time" or "Digital Wellbeing" settings where you can:
  • Set daily time limits for specific apps.
  • Schedule "downtime" when gaming apps cannot be opened (for example, during the night).

Short breaks ("Time-Out")

If you feel you need a brief pause from Doubleu to regain control, you may use Time-Out functions where supported:

1. Locate Time-Out:
   • Log in and open Settings -> Responsible Gaming -> Time-Out or a similarly named menu.
   • If you cannot locate the option, contact our support team at [email protected] for guidance on available tools or platform-specific options.
2. Select a duration: Choose a pause of at least 24 hours and up to 72 hours (or the closest available options in your platform).
3. Confirm your request: Read the on-screen explanation, then confirm that you understand you will not be able to access the game during the selected period.
4. During the Time-Out:
   • You will be unable to log in to your Doubleu account on that platform.
   • You will not receive in-game purchase prompts from us for that account.
   • Device-level restrictions you set yourself may further block notifications.

Important: Limits and tools are there for your protection, but they rely on your cooperation. Australian users are encouraged to combine in-game tools with external app-blocking software and independent financial limits for maximum safety.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel unable to control their gaming even with limits and Time-Outs. It is a voluntary agreement that you will not use your Doubleu account for a defined period, and that we will take reasonable steps to prevent access during that time.

How to request self-exclusion

1. Find the self-exclusion function:
   • Log in and go to Settings -> Responsible Gaming -> Self-Exclusion, if available on your platform; or
   • Contact us directly at [email protected] with the subject line "Self-Exclusion Request". Include your player ID, the email address linked to your account, and the desired exclusion period.
2. Choose the exclusion period: Typical options may include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) exclusion
3. Confirm your decision:
   • You may be asked to tick a confirmation box or reply to an email stating that you understand the consequences of self-exclusion.
   • Once processed, the exclusion cannot usually be reversed before the end of the minimum period.
4. Processing by support: Our team will:
   • Mark your account as self-excluded for the chosen period.
   • Restrict your ability to log in or make in-app purchases on that account, where technically feasible.
   • Confirm the start and end dates of the exclusion by email.

Consequences of self-exclusion

• Access to the account: During the exclusion, you must not attempt to log in or create a new account. Where we detect such attempts, we may close any newly created accounts and extend restrictions.
• Use of virtual balance: While your account is blocked, you will not be able to use your existing virtual chips or items. As virtual goods in Doubleu have no real-world monetary value, there is generally no entitlement to refunds for unused in-game items.
• Withdrawals: Doubleu is a social casino product and does not provide cash-out of winnings. Accordingly, there are no monetary withdrawals from your gaming balance.
• Purchases and refunds: Refunds for past purchases remain subject to the terms of the relevant app store or platform and to applicable consumer laws in Australia. Self-exclusion alone does not create an automatic right to a refund.
• End of the exclusion period:
  • For fixed-term exclusions, access may be restored automatically after the expiry date, or you may be required to contact support to request reactivation.
  • For lifetime exclusions, reactivation is generally not available. Any such request, if ever considered, would be subject to strict review and a substantial cooling-off period.

If you have difficulty completing a self-exclusion request, please contact our support team at [email protected] as soon as possible and clearly state that your message relates to responsible gaming.

Support Resources

Even though Doubleu is a social gaming product, we recognise that some Australian players may experience gambling-like harms. Professional, confidential support is available both locally and internationally. We strongly encourage you to reach out if you feel unable to manage your play.

Local support - Australia

• National Gambling Helpline - 1800 858 858
  • Service: Free, confidential counselling and information for anyone affected by gambling (including online and social casino behaviour).
  • Hours: 24 hours a day, 7 days a week.
  • Languages: English, with access to interpreter services on request.
  • Channels: Phone, live chat and email via gamblinghelponline.org.au.
• Gambling Help Online
  • Website: www.gamblinghelponline.org.au
  • Support: 24/7 online chat and email counselling, self-help tools, information sheets and forums.
  • Audience: People experiencing problems with gambling-related activities, and their families and friends.
• State and Territory services
  • Each Australian state and territory funds local Gambling Help services, which can be accessed through the National Helpline number above.
  • Face-to-face counselling, financial counselling and culturally specific services may be available.
• Emergency or crisis support: If you are in immediate danger or thinking about self-harm, contact 000 for emergency services or call Lifeline on 13 11 14 (24/7 crisis support), or visit www.lifeline.org.au.

International support organisations

National self-exclusion schemes (by example)

Doubleu is a social casino product and is not covered by real-money gambling self-exclusion registers such as those listed below. However, these schemes may still be useful if you also use licensed gambling services in other jurisdictions:

• United Kingdom - GAMSTOP
  • Website: www.gamstop.co.uk
  • Scope: Free national online self-exclusion for UK-licensed gambling websites and apps.
  • Durations: From 6 months to 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via www.ordenacionjuego.es
  • Scope: National register allowing individuals to prohibit their access to regulated gambling in Spain.

Blocking and filtering tools

• Gamban
  • Website: www.gamban.com
  • Function: Software that blocks access to many gambling-related sites and apps on your devices.
• BetBlocker
  • Website: www.betblocker.org
  • Function: Free app that allows you to restrict access to a large number of gambling websites.
• Device-level controls: Use operating system tools (Screen Time, Digital Wellbeing, parental controls) to:
  • Limit time spent in specific apps, including Doubleu.
  • Restrict or block in-app purchases.

Family and friends - support resources

• Australian family support:
  • Partners, parents and other affected people can contact the National Gambling Helpline on 1800 858 858 or use Gambling Help Online for dedicated resources.
• GamAnon (Gamblers Anonymous family groups)
  • Website: www.gam-anon.org
  • Support: Meetings, information and peer support for family members and friends.
• Online forums and chats:
  • Many Australian and international services offer moderated online communities where families can share experiences and coping strategies (for example, via Gambling Help Online forums).

Confidentiality notice: All external support services listed above operate independently of DoubleU Games Co., Ltd. and doubleu-au.com. They generally provide confidential support and will not share your personal information without your consent, except where required by law or necessary to prevent serious harm.

Help for Family

If you are worried about someone close to you who spends a lot of time or money on Doubleu or other gambling-style products, you are not alone. It is common to feel frustrated, confused or unsure how to raise the issue. Support is available both for the person who plays and for you.

How to start a conversation

• Choose a calm moment: Avoid talking during or immediately after gaming sessions or arguments. Find a neutral, quiet time.
• Use non-judgmental language: Focus on how you feel and what you observe ("I'm worried about how stressed you seem after playing") rather than accusations ("You are addicted" or "You are wasting money").
• Be specific: Mention concrete examples, such as missed events, unpaid bills, or changes in sleep patterns.
• Listen actively: Give them space to speak. They may feel ashamed or defensive. Acknowledge their feelings without minimising the problem.
• Offer support, not control: Emphasise that you want to help them regain control, for example by exploring limits, self-exclusion and professional counselling together.

Engaging the person in support

• Suggest completing a self-assessment together, using the questions above or those on Gambling Help Online.
• Encourage them to contact the National Gambling Helpline (1800 858 858) or use live chat, possibly with you present for emotional support.
• Offer practical help, such as finding local counselling services or assisting them to set up spending limits and, if needed, self-exclusion.
• Respect their pace where possible, but take firm steps to protect your own financial stability and safety.

Support resources for families and friends

• Gambling Help Online - Friends and Family
  • Dedicated resources for concerned others, including practical guides, self-care tips and an online forum.
• National Gambling Helpline - 1800 858 858
  • Family and friends can call for confidential advice on how to support someone with a gambling problem and how to protect themselves.
• GamAnon and similar groups
  • In-person or online meetings where affected others share experiences and coping strategies.
• Online forums and chats:
  • Moderated peer-support communities run by reputable organisations (e.g. Gambling Help Online forums) can provide safe spaces to discuss your situation.

Recommended next steps

• Seek professional help: A registered psychologist, counsellor or psychotherapist with experience in gambling-related issues can help both the person affected and their family.
• Contact hotlines: For urgent emotional distress, contact Lifeline on 13 11 14. For gambling-specific issues, call 1800 858 858.
• Protect finances: Consider separate bank accounts, changing shared passwords, setting banking alerts or limits, and seeking financial counselling if debts have arisen.
• Look after yourself: Make time for your own wellbeing, maintain social connections and seek support. You are not responsible for someone else's behaviour, but you can encourage and support change.

Operator's Commitment

Doubleu, operated by DoubleU Games Co., Ltd. (Seoul, South Korea) and presented to Australian users via doubleu-au.com, is classified as a social casino game offering virtual goods without cash payouts. While this means that Doubleu is not regulated as a wagering service under the Australian Interactive Gambling Act 2001, we voluntarily apply many responsible gaming principles drawn from best practice in regulated gambling jurisdictions.

Internal monitoring and risk checks

• Behavioural analysis: Subject to applicable privacy laws and our Privacy Policy, we may review anonymised or aggregated usage patterns to identify indicators of excessive or risky play, such as unusually long sessions or very high purchase frequency.
• Automated warnings: Where technically feasible, we may display on-screen messages to remind users to take a break after extended continuous play or after multiple purchases in a short period.
• Tools promotion: We commit to informing users about available limit, Time-Out and self-exclusion options in a clear and accessible manner.

When support may contact you

• User-initiated contact: If you contact us regarding concerns about your gaming, we may:
  • Provide information on responsible play and available tools.
  • Help you activate limits or self-exclusion, as requested.
  • Refer you to Australian and international support services.
• Risk-based contact: In limited circumstances, and always in line with applicable privacy and consumer laws, we may proactively reach out to you using your registered contact details where:
  • We receive credible information suggesting serious harm or potential self-harm related to gaming; or
  • Our systems indicate patterns consistent with very high-risk behaviour and we reasonably believe a wellbeing check is appropriate.
• Nature of contact: Any such communication will be supportive and informational in tone, intended to:
  • Encourage you to consider limit setting or self-exclusion.
  • Provide details of free and confidential support services in Australia.
  • Remind you of our responsible gaming resources.

Privacy and regulatory context

• We process personal data in accordance with our privacy commitments available at https://doubleugames.com/privacy.
• Because Doubleu is a social game, it is not licensed as a gambling service; however, we recognise concerns raised in regulatory reviews of the Interactive Gambling Act 2001 and in academic research on social casinos, and we aim to act consistently with the spirit of harm-minimisation principles.
• Nothing in this page limits any rights you may have under Australian consumer law or other mandatory legislation.

Updates

Our responsible gaming information and procedures may change as technology, industry standards, Australian regulatory expectations and research on social casino impacts evolve. We therefore review this page periodically and update it when necessary.

• Notification methods:
  • We may notify you of material changes to our responsible gaming practices via:
    • In-app messages or pop-up notifications.
    • Informational banners or notices on doubleu-au.com.
    • Email to the address registered for your account, where appropriate.
• Access to the latest version: You can always refer to this page on doubleu-au.com to view the most current version of our responsible gaming information.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request limits or self-exclusion, or would like to provide feedback on how we can improve our protective measures for Australian users, please contact us using the details below.

• Email - Responsible Gaming & Support: [email protected]
• Email - General Information: [email protected]
• Mailing / corporate address (operator): DoubleU Games Co., Ltd., Seoul, South Korea (Gangnam-gu, Seoul; specific street and postal code may be updated on the corporate website at https://doubleugames.com).

Feedback and self-control request form (example fields)

Where available on doubleu-au.com or within the application, you may find a contact or feedback form. Typical fields may include:

• Full name or player nickname (required for us to identify your account).
• Registered email address associated with your Doubleu account.
• Country/region (to allow us to provide region-appropriate information; e.g. AU-specific services).
• Type of request:
  • Information about responsible gaming.
  • Help setting limits or a Time-Out.
  • Self-exclusion request.
  • Concern about another person's gaming.
  • General feedback or complaint.
• Description of your situation or question, including any urgent concerns.

For urgent self-exclusion or responsible gaming matters, we recommend emailing [email protected] directly and clearly indicating "Responsible Gaming" in the subject line so that we can prioritise your request.

Important disclaimer: The information provided on this page is for guidance only and does not constitute legal, financial or clinical advice. If you are experiencing significant distress, financial hardship or mental health difficulties, you should seek assistance from qualified professionals and emergency services as appropriate.